Great account management begins with knowing your established client base, and identifying your top clients. Your account managers should have at their fingertips crucial, and personal details relating to these accounts.

Knowing this, and doing this will set your hotel apart from the rest. You will impart trust and gravitas. It’s an important and crucial role and we can help your managers protect and develop those relationships with the business.

Those representing your company and aiming to make a sale, need to have complete knowledge of all the services which your hotel offers, in order to be successful.

We can enhance their skills, guiding managers to identify the needs of clients and the company and finding the best way to meet those needs.