• The home of Jane Smith Training

    Start leaving your competition behind,
    In us, you will find a truly different and
    successful approach to leadership and training
    Read more

  • Leadership workshops

    Developing the best and the brightest
    to lead and motivate your teams
    Read more

  • Sales management

    Creating the right environment
    to boost revenue
    Read more

  • Account management

    Workshops for getting people on the
    right track for long term success
    Read more

  • Successful negotiation

    Closing the deal in the right way.
    Know your customer base, be consumed
    with knowledge and be prepared
    Read more

  • Coaching for performance

    Be a talent leader. Get the best out
    of everyone you have; lay the foundations
    for nurturing enthusiastic sales experts
    Read more

  • Open Workshops

    Our highly engaging and interactive
    training workshops are guaranteed
    to inspire you and your team
    Read more

About

Who are we?

Jane Smith Training & Associates is led by Jane Smith. After 30 years in the hotel industry, Jane realised there was a clear gap in the market for bespoke training that delivered results. Having built business acumen through working for global brands like Hilton UK and Hyatt International, Jane has the skills and knowledge that could rival an entire sales and marketing department.

Seeing the problems in a hotel is easy, but finding the right way to deliver training and skills to staff in bespoke, luxury hotels was where Jane and her training programmes have found their niche.

People are the cornerstone of the hotel industry. The aims are clear and simple: know your customer, extend your reach but never compromise on quality.

 

“You are selling a lifestyle, a luxurious escape and you have to remember your clientele. We have helped hotels turn their profits around through clear-sighted and professional training.

“Sometimes all you need is an industry expert looking in to help turn your company from good, to thriving. We have a hands on approach and take the time to work with you and your team. We don’t bore people through one-size-fits all PowerPoint presentations. This is different; We will work with you to develop your strategy, and find solutions to maximize performance in both leadership and sales.

“We will coach team members and increase their skill levels to give them maximum confidence, and importantly, to learn how to communicate in the right way.

“Our relationship with clients is integral. We see your business as our business, your goals as our own. We will be direct and honest in our problem-solving solutions, but this is how you improve your business plan. Even if what we say is hard to hear, we promise, our action plan for you will work.”

– Jane Smith, Jane Smith Training & Associates

Services

Training and coaching workshops and skills

Leadership

What kind of leader are you? We will help you find out and set you on the right path for revenue success with a team that understands the company and your direction.

Leadership

Yes. We need to start at the top. Your team is as only as good as the direction it receives. Jane Smith Training will ask what your business strategy is for the next year to 18-months. Every team needs a strategy and needs to know where it is going, and what is expected. When you invest some time in getting this part right, the results are phenomenal, and can be achieved quickly. Team leaders have to know how to take personal responsibility for direction and be clear themselves on where the company is going. We take time to learn about your company, the individual roles of your team members, and their personalities. This means your workshop is tailor made for you and your team. Together we can get the best out of yourself and your people, giving managers and leaders the skills and confidence to allow strategic thinking, whilst maintaining high performing team members on a day to day basis. We can highlight: time management; coaching; delegation, and much more. You tell us what you need and we will cover it. Learn how to lead and manage your team without the stress. Our courses are great for newly appointed managers through to anyone requiring a refresher. We use industry approved and recognised techniques to complete 360° feedback on you and your team. We examine the main competencies that make the difference between a middling and truly successful leader. This will ensure your team operates efficiently and communicates properly.

Selling Skills and Sales Managers

A team needs decisive action. Hone your business plan and define your goals, and electrify your team into sales success. Generate business no matter what the market conditions may be.

Selling Skills and Sales Managers

You need to bin outdated concepts and practices that simply do not work. The hotel industry is a constant but swiftly moving beast, and you need to bend and adapt to those changes. As we have mentioned, a good sales team will be built on strong leadership. This instils confidence right from the start. The sales manager is responsible for bringing in guests and making money for your hotel. Their team needs to have a plan and staff need to be organised. They should be clear about what they are selling and have a passion and thorough knowledge of that product. Developing a real rapport and having the ability to listen is key. Are they asking the right, intelligent questions of that client? Do they try to multi-task? Your top clients are your top clients for a reason; they are successful and savvy and will know if they are not the sole focus of a conversation, or if they are being asked the same, formulaic questions, and if your team understands the particular business problem they are facing. We will help your managers and teams learn how to develop connections, be organised and plan their sales calls properly. See changes in bored, neglected staff and watch them grow and feel enthused. Through our winning formula, your team will be stronger and you will achieve continued loyalty from your customers as they feel more comfortable with their choices. Depending on how new your team is, we can start with the basics, or give refreshers. We can give them the tools to navigate the sales process and build up the right client base for your organisation, through targeted research techniques. They will learn how to subtly adapt their behaviours depending on what clients are being addressed, and learning through focused listening how to give the right tailored solution to your clients, outclassing your current competition. Because after these workshops, they won’t be your competition for long.

Negotiation and Customer Service

Closing the deal in the right way. Know your customer base, be consumed with knowledge and be prepared.

Negotiation and Customer Service

The best outcome in a negotiation is where both sides walk away with a smile on their faces. Remember, negotiation needn’t be combative (you’re not a gladiator fighting in an amphitheater). But how to negotiate effectively? There are key strategies and techniques which we will teach your staff, and show them how to use skills practically. They will have a clearer understanding of the negotiation process, and have the confidence to enter a negotiation, fully prepared. Listening and understanding. Remember, everything can be up for debate in a negotiation; why rule something out and risk losing a sale? We’ll teach your staff how to use their own skills to the best advantage, and learn to influence and persuade, and learn how to influence the actions of others. Know your customer and be prepared ahead of the meeting. We’ll give staff the confidence to respond to whatever is thrown at them during the meeting, and to be in the strongest position possible. Building these relationships, and creating a set of values helps foster good links, and leads to a deeper business connection.

Account Management and
Relationship Building

Know your clients, know your business. Give the exceptional and personalised service that sees clients coming back again and again, as word of mouth exposes your brand.

Account Management and
Relationship Building

Great account management begins with knowing your established client base, and identifying your top clients. Your account managers should have at their fingertips crucial, and personal details relating to these accounts. Knowing this, and doing this will set your hotel apart from the rest. You will impart trust and gravitas. It’s an important and crucial role and we can help your managers protect and develop those relationships with the business. Those representing your company and aiming to make a sale, need to have complete knowledge of all the services which your hotel offers, in order to be successful. We can enhance their skills, guiding managers to identify the needs of clients and the company and finding the best way to meet those needs.

Upselling

Increasing revenue and market value of your hotel, whether you own a boutique residence, upmarket hotel or an international chain. We have the skills you need.

Upselling

Our workshops naturally link into one another and upselling dovetails perfectly with Selling Skills, Account Management and Negotiation. Knowing your customer, and having an enhanced relationship will increase your success at upselling. Your providing the right opportunity, that is matched to your client - exposing them to opportunities they hadn’t considered or didn't know you offered. But how to do this without coming across as a cheap suit? We will give you and your team the skills to guide and influence clients without seeming brash or overly pushy. The best sell is where both parties walk away feeling they have achieved. You are giving a value added service and this work session will give you a workforce that understands how up-selling works and how these services benefit both the customer and the company. This course will help to open up new avenues of selling and give your staff more options to sell, as well as honing their technique. Investing the time and effort in getting your sales culture right, from the top all the way through can reap rewards.

Coaching and Business
Development

Be a talent leader. Get the best out of everyone you have; lay the foundations for nurturing enthusiastic sales experts, and get the best people to come to you.

Coaching and Business
Development

Loyalty can be nurtured through having a vested interest in success. By taking the time to coach and mentor those employees who have great potential, as well as making the most of those who are happy in their role, you get the best out of everyone. A stale attitude can creep in where there is no challenge. Through our coaching techniques, you will learn how to create a one-to-one approach and clarify the goals that individuals have and methods for achieving them that match your business needs. Although turnover in this industry is expected and cyclical, you can make it part of your business plan, and benefit from these changes when they come. But staff who feel a company has invested in them, will give this back tenfold in commitment and loyalty.

Testimonials

What clients say about our work

News

Read about our lastest news and industry blog

Be the kind of leader that grows and inspires your company

Leadership and growth go hand in hand. Businesses are crying out for the right leaders; ones who can inspire but who have the right up to date skills. We have helped train many leaders and managers our my careers, and we can say emphatically that good leadership can be taught and enhanced.

Read more

Know your customers - know what luxury means to them

What does someone mean when they talk about luxury? Is it a good book? A warm, deep bubble bath? Or expensive chocolates, waiting to be unwrapped? When your customers are walking in to your hotel, they will have a strong vision of what luxury means to them, especially when they are away

Read more

Receive our free newsletter

Contact

Contact us or just complete the form below and we will be in contact with you shortly.